If You Have a Complaint
Making a Complaint
This procedure is for Vessel Users, legally using services and facilities provided by Avon Navigation Trust on the River Avon
If you have an Issue or Potential Complaint
We are committed to providing excellent levels of service to the users of vessels on our river. We strive to meet the expectations of our vessel user customers and vessel user visitors, and we welcome feedback on where our services and facilities can be improved or where expectations have not been met.
Issues of concern to our vessel using customers or visitors in relation to our services and facilities can usually be resolved by talking them through with one of our staff or volunteers, either face to face or by telephone. However, we recognise that sometimes this may not be appropriate, or you may feel your concerns have not been properly addressed after talking them through with us.
We therefore have the following procedure in place for such cases in relation to the services and facilities we provide for vessel users.
Vessels include: any ship, boat, barge, lighter, raft, yacht, launch, houseboat, randan, wherry, skiff, gig, dinghy, shallop, punt, canoe, coracle, flat, paddle board, tug, amphibious craft, hovercraft and any type of vessel or any type of craft as defined in the LANT & UANT Byelaws.
Please download the full procedure below: